Track & Trace Specialist

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track and Trace Representative for the logistics platform for the built world.

Responsibilities:

- Regularly track the movement of shipments using specialized software or systems.
- Monitor freight movements in real-time to identify any deviations or delays.
- Update and maintain accurate records of shipment details, including origin, destination, route, and expected delivery times.
- Provide timely updates to customers and internal teams regarding the status of shipments.
- Identify and address any issues that may impact the timely delivery of shipments.
- Collaborate with relevant teams to resolve problems, such as transportation delays or customs issues.

Working conditions:

• Working schedule: Mon - Fri 7 am - 4 pm CST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• 1+ years of experience in the customer support field

• English level - upper-intermediate or higher

• Ability to work in a high-stress/paced environment

• Outstanding organizational and coordination abilities

• Excellent communication and interpersonal skills

• Experience in Customer Support will be appreciated

• PC proficient (Microsoft Office preferred)

• Excellent problem-solving abilities