Track & Trace Operator

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track and Trace Operator for the logistics platform for the built world.

Responsibilities:

• Track all active shipments from pickup through delivery using transportation management systems (TMS), carrier portals, and direct communication with drivers.

• Proactively identify potential delays or service issues and communicate updates to internal teams and customers in real time.

• Maintain accurate and up-to-date tracking notes in the system for each load.

• Serve as the primary point of contact for status updates and exception handling.

• Coordinate with carriers to ensure on-time pickups, deliveries, and updates on transit progress.

• Escalate service failures and delays to appropriate internal mgmt and assist in resolution.

• Support after-hours or weekend coverage on a rotational basis, if applicable.

• Collaborate with dispatchers, account managers, and customer service teams to ensure visibility and reliability across all shipments.

• Prepare and distribute daily or weekly tracking reports to management and clients, as needed.

Working conditions:

• Working schedule: Mon - Fri 7 am - 4 pm CST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• 1+ years of experience in the customer support field

• English level - upper-intermediate or higher

• Ability to work in a high-stress/paced environment

• Outstanding organizational and coordination abilities

• Excellent communication and interpersonal skills

• Experience in Customer Support will be appreciated

• PC proficient (Microsoft Office preferred)

• Excellent problem-solving abilities