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After-hours T&T

On-site, Remote, Hybrid
  • Lviv, Lvivska oblast, Ukraine
  • Belgrad, Beograd, Serbia
+1 more
Logistics

Job description

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an After-hours T&T for one of our clients. 


Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.


Key Responsibilities:

  1. Monitoring Shipments: Utilize tracking systems and software to monitor the progress of shipments in real-time. Identify any delays, exceptions, or potential issues that may impact delivery schedules.
  2. Communication: Maintain regular communication with carriers, drivers, and internal teams to obtain status updates on shipments. Provide timely and accurate information to customers regarding the whereabouts of their freight and estimated delivery times.
  3. Issue Resolution: Proactively identify and address any issues or discrepancies related to shipment tracking. Work collaboratively with carriers and internal departments to resolve problems and minimize disruptions to the transportation process.
  4. Customer Support: Serve as the primary point of contact for customer inquiries regarding shipment status and tracking updates. Provide exceptional customer service by responding promptly to inquiries and addressing concerns effectively.
  5. Documentation: Maintain accurate records of shipment status, including tracking information, delivery confirmations, and any relevant documentation. Ensure compliance with company policies and regulatory requirements.
  6. Escalation Management: Escalate any critical issues or emergencies to appropriate personnel for immediate resolution. Keep stakeholders informed of significant developments and ensure transparency throughout the tracking process.
  7. Process Improvement: Identify opportunities to streamline tracking processes and improve efficiency. Collaborate with cross-functional teams to implement enhancements and best practices for tracking and tracing shipments.


Working conditions:

  • Working schedule: 10 pm-8 am CST (1-2 reps)/12-10 pm CST (2 reps)
  • A supportive team
  • Competitive Salary in USD
  • Office mode of work
  • 10+ business days of paid time off
  • English courses
  • Equipment provided
  • Fragrant coffee from the barista in the office


Job requirements

  • 1+ years of experience in the customer support field
  • English level - upper-intermediate or higher
  • Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
  • Expert knowledge of team members' roles and responsibilities
  • Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within company, and support a team environment
  • Must possess strong organizational and time management skills to meet department goals and deadlines
  • Must be punctual and have excellent attendance

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