Track & Trace Representative

We are looking for a detail-oriented and organized Track & Trace Representative / Operations Coordinator to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process.

Responsibilities

• Manage and monitor approximately 20 active units/trucks daily

• Dispatch drivers after loads are booked

• Track shipments and provide accurate status updates

• Communicate with brokers and customers via email and phone

• Send PODs (Proof of Delivery), location updates, and other required shipment information

• Maintain strong communication with drivers regarding pickup and delivery status

• Work within transportation management systems and tracking platforms

• Use Samsara tracking links, Sylectus, and Full Circle TMS (training provided)

• Help resolve day-to-day operational issues in a timely and professional manner

• Ensure all shipment information is updated and documented correctly

Working conditions:

• Working schedule:

  1st Shift: Mon-Fri 6:00 AM – 2:00 PM Central Time (CST)

  2nd Shift: Mon-Fri 2:00 PM – 10:00 PM Central Time (CST)

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Strong communication and organizational skills

• Ability to multitask and work in a fast-paced environment

• Attention to detail and a problem-solving mindset

• Basic computer skills and the ability to learn new software quickly

• Previous logistics, dispatch, or customer support experience is a plus

• English proficiency required