Track & Trace Representative

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.  

Responsibilities:

• Daily communication with drivers and customers

• Notifying appropriate parties of any issues

• Inputting updates into the system

• Answering incoming calls from clients

• Scheduling appointments

• Maintaining current knowledge of market trends in the transportation marketplace

• Other duties as required by business needs or as assigned

Working conditions:
- Work schedule: Monday - Friday 8 am - 5 pm (EST time)

- Competitive Salary in USD

- Remote mode of work

- 10+ business days of paid time off

- Team building and corporate events

- Equipment provided

- A supportive team

• English level Upper-Intermediate (B2) is A MUST

• Ability to work in a high-stress/paced environment

• Outstanding organizational and coordination abilities

• Excellent communication and interpersonal skills

• Experience in Customer Support will be appreciated

• PC proficient (Microsoft Office preferred)

• Excellent problem-solving abilities