Track and Trace Operator (In Transit Security Specialist)

Overview:

We are seeking a highly detail-oriented and professional Track and Trace Operator (In-Transit Security Specialist) to join our team. This senior-level, customer-facing position is critical for ensuring the integrity, security, and on-time delivery of high-value pharmaceutical shipments. You will play a key role in monitoring shipments in real time, proactively identifying issues, and escalating deviations based on SOPs to internal stakeholders and clients.

Key Responsibilities:

• Shipment Monitoring & Communication:

  • Monitor high-value pharmaceutical shipments in real time using GPS and automated tracking platforms.

  • Maintain near-constant communication with drivers, security platforms, and internal systems to ensure smooth transit.

  • Provide scheduled tracking updates, including two additional updates per shift beyond arrival notifications.

  • Perform a defined series of verification and documentation steps for every shipment at pre-set intervals.

• Issue Identification & Escalation:

  • Proactively identify delays, route deviations, or anomalies using data analysis and tracking tools.

  • Escalate concerns according to Standard Operating Procedures (SOPs) and client-specific escalation points.

  • Anticipate potential risks and communicate with clients and internal stakeholders promptly and professionally.

• Client & Stakeholder Interaction:

  • Serve as a senior-level point of contact for clients, providing high-touch service and transparent updates.

  • Deliver timely and professional communication to both external and internal stakeholders.

• Security & Compliance:

  • Ensure strict adherence to security procedures and industry regulations for in-transit pharmaceutical shipments.

  • Support the enforcement of all operational protocols related to high-value and sensitive cargo.

Working conditions:

• Working schedule: Tuesday to Saturday (15:00-00:00 CDT) / 22:00 - 07:00 Belgrade time

• Competitive Salary in USD

• Office mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Proven experience in a senior-level track & trace, logistics, or security monitoring role, preferably within pharmaceuticals or high-value commodities.

• Strong understanding of:

  • SOP-driven escalation processes

  • High-value shipment security

  • Supply chain communication protocols

• Exceptional attention to detail and ability to analyze and interpret live data.

• Excellent interpersonal and professional communication skills; client-facing experience required.

• Ability to work in a fast-paced, highly structured environment with shifting priorities.

• Comfortable working with tracking software, GPS systems, and communication tools.

• Experience with TMS, GPS tracking, or transportation security platforms

• Familiarity with pharmaceutical logistics and cold chain compliance

• Strong written and verbal reporting abilities

• Crisis management or risk mitigation training a plus