Track and Trace Op

The Track and Trace Op is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir’s In Transit Security processes.

ESSENTIAL FUNCTIONS:

• Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer

• Communicates and coordinates within all business units to ensure the integrity of shipments

• Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems

• Monitors In Transit Security through multiple systems to ensure quick response to customer requests

• Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer finishes the load for billing

• Risk management with an extensive focus on security best practices and protocols

• Handling escalations of suspicious activity regarding customer freight

• Responsible for updating customer portals based on customer requirements

Working conditions:

• Working schedule: CST time!

  1st Shift Fri-Mon 06:00-16:00
  2nd Shift: Fri-Mon 15:00-01:00
  3rd Shift: Thur-Mon 23:00-07:30

• Competitive Salary in USD

• Office mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:

• 2+ years of experience in logistics, transportation, or customer service

• Upper-intermediate level of English is a MUST

• Three years of logistics experience are needed to be successful

• Knowledge of TSA and GDP practices preferred

• Ability to multitask

• Advanced knowledge of the supply chain industry, including regulations and customer requirements

• Clear and confident communication both verbal and written

• Extreme detail-orientation

• Experience with conflict resolution

• Demonstrates emotional intelligence

• Working knowledge of Microsoft Office and Teams

• Analytical approach to problem-solving

• Personality: Self-confident, self-motivated, extroverted, flexible, and able to work independently in a team-oriented environment.

• Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit

• Able to work in the office 5 days a week, as well as working weekends and holidays as needed