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    Project Manager - Logistics Coordinator

    • Remote
      • Belgrade, Beograd, Serbia
      • Novi Sad, Vojvodina, Serbia
      • Nis, Nišavski okrug, Serbia
      +2 more
    • Logistics (Support)

    Job description

    Zelh is a fast-growing, passionate outsourcing company.

    Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

    We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

    We’re seeking a solution-oriented and organized Project Manager who can operate as a “traffic controller” for field operations while ensuring exceptional customer service and communication. As a leader, you’ll play a critical role in leading large-scale logistics and technology installation projects — both in facilities and fleet vehicles — across the U.S. You will coordinate and support field technicians, manage customer expectations, and ensure timely, high-quality project delivery.

    Your responsibilities will include:

    • Managing day-to-day operations and scheduling for 10–20 field technicians.

    • Overseeing office and in-vehicle technology installation projects (5,000–10,000 units).

    • Acting as the key escalation point between technicians, customer support, and clients.

    • Developing and maintaining project schedules within deadlines and budgets.

    • Communicating proactively with clients, providing updates, reports, and resolutions.

    • Defining and improving internal escalation and issue-tracking workflows.

    • Supporting the future integration of app-based issue reporting systems.

    • Maintaining accurate service documentation and ensuring Velogic data accuracy.

    • Assisting with billing and reporting for service agreements and time & materials services.

    Working conditions:

    • Working schedule - M-F 8 am-5 pm EST

    • A supportive team

    • Competitive Salary in USD

    • Remote or office mode of work

    • 10+ business days of paid time off

    • English courses

    • Equipment provided

    Job requirements

    • 2+ years of project management experience (preferably in logistics or tech installations).

    • Proven experience in logistics, particularly in trucking, support, or sales on the US logistics market.

    • Fluency in English (spoken and written) is a must.

    • Strong communication and organizational skills.

    • Proven ability to manage schedules and large-scale deployments.

    • High attention to detail and commitment to customer satisfaction.

    • Experience with conflict resolution and priority management.

    • Salesforce or CRM experience strongly preferred.

    • Post-secondary education preferred.

    • Project Management certifications (PMP, PMI-SP, PSP) are a plus.

    • Flexibility to adapt to changing demands and workflow systems.

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