Project Agents-PM Coordinator

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

What You’ll Do:
• Schedule and manage day to day responsibilities/activities of field technicians.
• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field technicians.
• Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
• Develop, maintain, and manage project schedules in the time frame promised to the customer.
• Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation.
• This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

Working conditions:

• Working schedule:

  Shift A Monday-Friday 00:00-09:00 CST

  Shift B Tuesday-Saturday 08:00-17:00 CST

  Shift C Wednesday-Sunday 16:00-01:00 CST

  Shift D Monday, Thursday,Friday,Saturday,Sunday 00:00-09:00 CST

  Shift E Monday, Tuesday,Friday-Sunday 08:00-17:00 CST

  Shift F Monday-Wednesday and Saturday- Sunday 16:00-01:00 CST

• A supportive team

• Competitive Salary in USD

• Remote or office mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

Qualifications:
• 2+ years of prior work experience in project management preferred.
• Strong verbal and written communication skills.
• Ability to work collaboratively with project teams.
• High level of accuracy and attention to detail in project/schedule creation and maintenance.
• Demonstrated ability to prioritize customer satisfaction.
• Strong time management skills to meet project deadlines and deliverables.
• Ability to identify conflicts and issues and develop effective solutions.
• Flexibility to adapt to changing project requirements and priorities.
• Working knowledge of Salesforce or other CRM software preferred.
• Post-Secondary Education degree preferred.
• Certifications such as Project Management Professional (PMP), PMI Scheduling Professional (PMI-SP), or AACE International’s Planning and Scheduling Professional (PSP) preferred.