Project Agent

Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.

What You’ll Do:
• Schedule and manage day to day responsibilities/activities of field technicians.
• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field technicians.
• Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
• Develop, maintain, and manage project schedules in the time frame promised to the customer.
• Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation.
• This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

Working conditions:

• Working schedule: CST Time

  Shift K: Tue, Wed, Thu, Fri, Sat
  Days off: Sun, Mon
  Time: 09:00–18:00
  
  Shift P: Sun, Mon, Tue, Wed, Thu
  Days off: Fri, Sat
  Time: 07:30–16:30
  
  Shift Q: Mon, Tue, Wed, Thu, Fri
  Days off: Sun, Sat
  Time: 07:00–16:00
  
  Shift R: Mon, Tue, Wed, Thu, Fri
  Days off: Sun, Sat
  Time: 08:00–17:00

• A supportive team

• Competitive Salary in USD

• Remote or office mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

Qualifications:
• 2+ years of prior work experience in project management preferred.
• Strong verbal and written communication skills.
• Ability to work collaboratively with project teams.
• High level of accuracy and attention to detail in project/schedule creation and maintenance.
• Demonstrated ability to prioritize customer satisfaction.
• Strong time management skills to meet project deadlines and deliverables.
• Ability to identify conflicts and issues and develop effective solutions.
• Flexibility to adapt to changing project requirements and priorities.
• Working knowledge of Salesforce or other CRM software preferred.
• Post-Secondary Education degree preferred.
• Certifications such as Project Management Professional (PMP), PMI Scheduling Professional (PMI-SP), or AACE International’s Planning and Scheduling Professional (PSP) preferred.