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Operations Manager

On-site, Remote, Hybrid
  • Lviv, Lvivska oblast, Ukraine
  • Belgrade, Beograd, Serbia
+1 more
Logistics

Job description

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an Operations Manager for our third-party logistics company.

The Operations Manager is responsible for working inter-department with several projects and ensuring that all daily tasks are completed in accordance with customer-specific and/or team-specific standard operating procedures. Daily, the Operations Manager will engage the logistics staff to access current market conditions and trends to support our customer needs.

Main tasks:

  • New hire training/onboarding (need process/schedule for this too)
  • Carrier setup backup (approve carriers that go through MyCarrierPackets/Turvo)
  • Backup for comchecks
  • Accounting backup
  • Setting up Turvo for customers and carriers
  • Training customers/carriers on Turvo
  • (Potential) sit over the top of carrier sales when hired (review data with them, discuss barriers, work with Manager on strategy/implementation)
  • QBR data packets- (work with IT to create monthly reports for customers)
  • Claims management (collect data, share with legal, and discuss weekly with Manager)

Responsibilities:

  • Express a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the core values of our clients.
  • Provide leadership and management for the team and manage performance.
  • Interact with the sales team to grow the business with existing customers and new business opportunities.
  • Educate and develop a team that has the skills necessary to provide customer solutions.
  • Develop and maintain a process-driven operations culture to ensure exceptional service to their customers.
  • Work to establish and exceed service and operational goals for the logistics team (efficiency, productivity, timeliness, professionalism, creativity, etc.).
  • Develop interactive relationships with vendors, customers, carriers, co-workers and leadership.
  • Serve as the escalation point for all operational issues.
  • Partner with the Administration to establish and maintain proper carrier qualification protocols.
  • Assist Finance in developing budgets and cash-flow management strategies.
  • Anticipate and communicate employment needs to Human Resources to determine the best plan of action regarding staffing

Working conditions:

  • Work schedule: Mon-Fr 08:00 am – 05:00 pm EST
  • Competitive Salary in USD
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
  • A supportive team

Job requirements


  • Entrepreneurial spirit with an unwavering commitment to succeed.
  • Advanced level of English.
  • Minimum of 3-5 years experience with freight brokerage with emphasis on “final mile” shipments.
  • Minimum of 2 years experience in management or supervisory role.
  • Experience with Turvo TMS.
  • Strong interpersonal skills and ability to build strong relationships.
  • Ability to multi-task, plan and execute.
  • Confident decision maker.
  • Skillful critical thinker and problem solver.
  • Excellent written and verbal communication skills with emphasis on professional phone and email etiquette.
  • Team player with proven ability to excel in a team-based environment.
  • Patience, flexibility and self-control in a fast-paced environment.
  • Must be punctual, have good attendance and ability to manage time.

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