Operations Coordinator

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a highly capable, operations-minded professional to take full ownership of a long-standing customer account. This is not a traditional track-and-trace or reactive coordination role - you will manage 100% of the freight flow for a high-volume customer, acting as the day-to-day operational owner.

Key Responsibilities:

• Own all order entry and operational coordination for the assigned account

• Review incoming orders and determine the correct execution path (warehouse, live load, cross-border, container arrival, etc.)

• Call consignees in advance to confirm delivery readiness, space availability, and storage/hold requests

• Apply sound judgment for repeat consignees using established SOPs (email vs. phone call)

• Communicate directly with customers for clarification instead of defaulting to internal escalation

• Ensure all orders are set up correctly before releasing or dispatching freight

• Coordinate with internal tracking, warehouse, and operations teams without creating duplicate work

• Maintain clear, professional documentation and notes within the system

• Continuously identify process improvements and efficiencies

• Logistics, supply chain, or operations coordination experience preferred

• Strong written and verbal English communication skills

• Confident phone presence for customer and consignee communication

• High attention to detail with ability to see the big picture

• Strong critical thinking and common sense

• Ability to make independent decisions within established guidelines

• Comfortable working remotely while staying aligned with the team

• Proactive, ownership-oriented mindset

• Not afraid to ask questions - to the right people

• Able to handle ambiguity without over-escalating

Working conditions:

• Working schedule: 08:00 - 17:00 EST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Equipment provided

• A supportive team

• Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.