LTL Account Manager

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Our client is a dynamic and growing freight brokerage focused on building a strong and reliable carrier network. They are looking to add a disciplined, high-output LTL Account Manager who can manage customer relationships, execute freight with precision, and operate with urgency in a fast-moving brokerage environment.

This role is built for someone who thrives under pressure, communicates clearly, and understands that consistency and accountability drive long-term success.

The LTL Account Manager is responsible for managing daily Less-Than-Truckload (LTL) shipment activity for assigned customer accounts while delivering a high level of service, communication, and operational execution. This role acts as the primary point of contact for customers and internal teams to ensure freight moves efficiently, profitably, and without surprises.

The ideal candidate understands LTL pricing, carrier operations, accessorial management, customer expectations, and margin discipline.

What You’ll Do:

• Customer Account Management

• Serve as the primary operational contact for assigned customer accounts

• Build long-term customer relationships through responsiveness and execution

• Provide shipment updates, issue resolution, and proactive communication

• Manage customer expectations during service disruptions, delays, or claims situations

• Identify opportunities to improve service levels and operational efficiency

• LTL Freight Execution

• Coordinate and manage daily LTL shipments from pickup through delivery

• Schedule pickups and monitor transit performance

• Work closely with carrier partners to ensure service compliance

• Manage reweighs, reclasses, OS&D issues, appointment scheduling, and accessorial disputes

• Ensure accurate shipment documentation and billing information

• Pricing & Margin Discipline

• Quote and manage LTL shipments using internal pricing strategy and carrier tariffs

• Understand dimensional pricing, NMFC classifications, and fuel surcharge structures

• Protect and maintain company margin expectations

• Escalate low-margin or high-risk freight according to company approval structure

• Assist customers with mode optimization and cost-saving opportunities

• Operational Coordination

• Collaborate with carrier sales, pricing, and leadership teams

• Maintain accurate shipment and customer data within the TMS/CRM platform

• Support onboarding of new accounts and shipping locations

• Assist with reporting and account performance reviews

• 2+ years of experience in LTL brokerage, carrier operations, or transportation logistics

• Strong understanding of LTL carrier networks, tariffs, and pricing structures

• Experience working inside a TMS platform (Revenova experience preferred)

• Strong communication and problem-solving skills

• Ability to multitask and prioritize in a fast-paced environment

• High attention to detail and accountability

• Proficient in Microsoft Excel, Outlook, and transportation systems

Preferred Experience:

• Experience with national and regional LTL carriers

• Knowledge of NMFC classifications and freight claims processes

• Experience handling accessorial negotiations and invoice disputes

• Familiarity with customer scorecards and KPI reporting

• Understanding of healthcare, retail, manufacturing, or industrial shipping environments

Key Performance Indicators (KPIs):

• Shipment execution accuracy

• Gross margin performance

• Customer retention and satisfaction

• On-time pickup and delivery performance

• Claims and exception resolution speed

• Quote-to-book conversion ratio

• Response time and communication quality

Success means:

• Taking ownership of problems before customers feel them

• Operating with discipline under pressure

• Protecting both the customer experience and company profitability

• Communicating clearly and directly

• Building trust through consistent execution

• We are building a team that values accountability, operational excellence, and continuous improvement.

Working conditions:

• Work schedule: Monday-Friday, 8 am - 5 pm CST

• A supportive team

• Competitive Salary in USD 

• Remote eligibility

• 10+ business days of paid time off

• Equipment provided

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.