Logistics Operations Specialist (Dispatcher)

We are seeking a highly driven and hands-on Logistics Operations Specialist (Dispatcher) to lead the full spectrum of our transportation operations. You’ll take ownership of dispatch, fleet maintenance, driver management, safety & compliance, and customer satisfaction. This role requires a proactive generalist with a strategic mindset and strong execution capabilities, capable of wearing many hats in a dynamic logistics environment.

Key Responsibilities

🚛 Dispatch & Freight Brokerage Operations

• Oversee full-cycle dispatch for a fleet of 10 company-owned trucks (dedicated and potential OTR routes)

• Manage freight brokerage dispatch from start to finish

• Post loads on load boards, answer calls, screen and qualify carriers

• Track and trace shipments, ensure clear communication and top-tier customer service

🔧 Fleet Maintenance Management

• Develop and implement a preventative maintenance schedule for the entire fleet

• Coordinate breakdowns, repairs, inspections, and shop/vendor relationships

• Maintain audit-ready maintenance records and ensure vehicle readiness at all times

🛡️ Safety & Regulatory Compliance

• Ensure compliance with FMCSA, DOT, and state regulations

• Manage ELDs (KeepTruckin), track Hours of Service (HOS), and support audits

• Assist in building a scalable safety department and driver education program

👥 Driver Management & Engagement

• Schedule and track drivers, monitor performance and ETAs

• Conduct daily driver communication and resolve any delivery or routing issues

• Handle onboarding, drug testing, and hours-of-service compliance

• Foster strong relationships to maintain a motivated and reliable driving team

🤝 Customer Service & Account Management

• Deliver proactive customer updates: ETAs, breakdown notifications, delivery confirmations

• Ensure timely, professional, and courteous verbal and written communication

• Strive to exceed customer expectations and build long-term relationships

📈 Operational Development & KPI Reporting

• Serve as a multi-functional operations leader—developing internal processes and infrastructure

• Build out the fleet maintenance and safety programs

• Track and report key KPIs: uptime, compliance, cost control, on-time delivery, and satisfaction

Working conditions:

• Working schedule: Mon-Fri 6 am - 3 pm PST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote eligibility

✅ Hard Skills & Experience

• Dispatch & Logistics Operations
  Proven experience in both dedicated and OTR dispatch, including full-cycle coordination of brokerage loads.

• Fleet Maintenance Management
  Hands-on management of fleets (≈10+ vehicles), including preventative maintenance programs, vendor/shop relations, breakdown coordination, and use of CMMS or fleet software.

• Regulatory Compliance Expertise
  Deep understanding of FMCSA/DOT regulations, Hours of Service (HOS), and ELD mandates. Able to audit, identify, and resolve compliance issues.

• ELD System Proficiency
  Practical experience with KeepTruckin or similar ELD platforms. Capable of log analysis, violation management, and driver training implementation.

• Customer Service & Account Communication
  Strong ability to communicate effectively with clients—providing load updates, handling escalations, and maintaining high service levels.

✅ Preferred Soft Skills & Intangibles

• Leadership & Process Development
  Ability to build and scale processes, set standards, and create structured departments in a fast-moving logistics environment.

• Clear, Frequent Communication
  Comfortable engaging daily with drivers, vendors, shops, and customers to keep operations running smoothly.

• Strong Problem-Solving & Multitasking
  Adaptive and solution-oriented—skilled at managing breakdowns, routing issues, and competing demands under pressure.

• Tech-Savvy & Data-Driven
  Proficient with fleet software, GPS/ELD systems, telematics, and analytics tools to drive performance and efficiency.

• Safety-First Mentality
  Committed to promoting safety through training, coaching, and proactive performance monitoring.

• Detail-Oriented & Analytical
  Maintains audit-ready records, reviews maintenance trends, tracks cost efficiency, and identifies areas for improvement.

• Collaborative & Culture-Oriented
  Builds trust with team members, supports driver engagement, and contributes to a positive and growth-focused workplace culture.