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    HelpDesk Specialist

    • Hybrid
      • Belgrad, Beograd, Serbia
    • IT

    Job description

    Zelh is a fast-growing, passionate outsourcing company.

    Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

    We are looking for a HelpDesk Specialist to provide our Serbian office with technical support.

    Responsibilities and Duties:

    • Perform remote troubleshooting through diagnostic techniques and pertinent questions;

    • Determine the best solution based on the issue and details provided by employees;

    • Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

    • Working closely with the team of system administrators to solve technical problems;

    • Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;

    • Support for internal infrastructure;

    • Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;

    • Ensuring regular monitoring and updating of physical and virtual infrastructure;

    • Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)

    • Implementation of current technical issues according to the system task tracking;

    • Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;

    • In the future, work with the database on all technical issues.


    We offer:

    • A supportive team

    • Competitive Salary in USD

    • 15+ business days of paid time off, 20 - after 2 years

    • Equipment provided

    Working conditions:

    Part-time (Monday - Friday shift schedule from 10:00 - 15:00 or flexible )

    Mode: Hybrid (2 days from the office and 3 days from home)

    or