Dispatcher (Reefer)

We are seeking a reliable and detail-oriented Night Dispatcher to support our long-haul refrigerated trucking operations. This role is responsible for overnight fleet monitoring, driver communication, load tracking, and ensuring on-time delivery while maintaining temperature compliance for sensitive freight. The ideal candidate thrives in a fast-paced environment and can make sound decisions with minimal supervision.

Key Responsibilities

• Monitor and track all active loads during overnight hours using TMS and GPS systems

• Communicate with drivers regarding load status, delays, route issues, and emergencies

• Ensure proper temperature settings and reefer unit operation for all refrigerated loads

• Coordinate with brokers, customers, and receivers for appointments, updates, and issue resolution

• Proactively identify and resolve service failures or potential disruptions

• Dispatch drivers on pre-planned loads and make adjustments as needed

• Maintain accurate and up-to-date records in dispatch and tracking systems

• Handle after-hours calls, including breakdowns, detention, and lumper issues

• Escalate critical issues to management when necessary

Working conditions:

• Working schedule: 3 shifts are available, 1 person per shift, all times in CST:

• (Mon–Thurs): 7:00 PM – 7:00 AM

• (Fri–Sun): 7:00 PM – 7:00 AM

• Day Shift (Weekend Part-Time): 7:00 AM – 7:00 PM, Saturday–Sunday

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Prior experience in trucking dispatch, logistics, or transportation (reefer experience preferred)

• Familiarity with Transportation Management Systems (TMS) and load tracking tools

• Strong communication and problem-solving skills

• Ability to multitask and stay organized in a high-pressure environment

• Basic understanding of Hours of Service (HOS) regulations

• Comfortable working overnight shifts, including weekends and holidays