Dispatcher (night shift)

About the Role:
We are seeking a highly organized and detail-oriented Dispatch Coordinator to oversee the tracking and coordination of freight shipments. This role requires proactive communication, problem-solving skills, and the ability to manage multiple tasks efficiently. As a Dispatch Coordinator, you will be responsible for tracking load statuses, updating systems, and ensuring seamless communication between carriers, customers, and brokers.

Key Responsibilities:

• Monitor and check calls for all statuses throughout the life cycle of a load.

• Manage dispatch inbox and promptly respond to issues or updates from carriers.

• Build loads in our Transportation Management System (TMS) based on customer tenders and portal information.

• Update our TMS and corresponding customer portals with accurate and timely information.

• Schedule appointments for loads in a timely and efficient manner.

• Handling 800-1000 loads per month.

• Communicate shipment issues to brokers handling the respective customer accounts.

• Execute tasks as directed by brokers and "problem solvers" to resolve shipping issues.

Working conditions:

• Working schedule: Monday - Friday, 3:00 PM - 12:00 AM EST

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Qualifications & Skills:

• Prior experience in dispatch, logistics, or freight coordination preferred.

• Strong organizational skills and attention to detail.

• Excellent communication skills, both written and verbal.

• Ability to multitask and work in a fast-paced environment.

• Familiarity with Transportation Management Systems (TMS) and customer portals is a plus.

• Problem-solving mindset with the ability to handle urgent situations effectively.