Dispatch Load Coverage

Job description:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking an experienced Load Coverage Specialist/Dispatcher to join and help establish a high-performing dispatch team. This role requires strong expertise in load coverage, freight coordination, and dispatch operations. They are building a strong, experienced dispatch team and looking for a veteran in the load coverage field to lead operations.

Key Responsibilities:

• Manage end-to-end load coverage and dispatch operations

• Coordinate with carriers, drivers, and customers to ensure timely pickups and deliveries

• Track and monitor shipments, providing proactive updates to all stakeholders

• Handle conflict resolution and problem-solving during transit

• Communicate effectively with drivers, addressing issues and providing support

• Use loadboard and TMS systems for freight management and dispatch

• Build and maintain strong relationships with carriers and customers

• Lead by example and potentially mentor junior team members as the team grows

Requirements:

• 5+ years of experience in load coverage, dispatch, or freight brokerage operations

• Strong experience using loadboards, covering loads, and moving freight

• Excellent communication skills with clear English proficiency (phone-based role)

• Proven ability to handle high-pressure situations and resolve conflicts

• Detail-oriented with strong organizational and time management skills

• Customer service mindset with a focus on relationship building

• Self-motivated, detail-oriented, and strong work ethic

• Experience with standard TMS systems used for load coverage and dispatch

• Leadership qualities and the ability to set standards for a growing team

Working conditions:

• Working schedule - Mon-Fri 7 am-5 pm CST

• Work mode - remote

• Competitive Salary in USD

• 10+ business days of paid time off

• Equipment provided

• A supportive team

• Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.