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Dispatch Coordinator

  • Remote
    • Bogota, Distrito Capital de Bogotá, Colombia
  • Logistics (Support)

Bilingual abilities are a plus. (Spanish speaking)

Job description

The Dispatch Coordinator plays a crucial role in ensuring the smooth execution of daily operations by managing customer communications, processing orders, and coordinating logistics. This position requires excellent data entry and multitasking skills, along with strong attention to detail and the ability to work in a fast-paced environment. The ideal candidate is motivated, reliable, and eager to contribute to a growing business.

Key Responsibilities:

  • Accurately enter and manage data within the operating system.

  • Perform order execution, including generating and maintaining paperwork.

  • Record customer calls, log data, and communicate with the sales staff.

  • Coordinate and confirm trucking schedules, including pick-up and delivery details.

  • Verify case counts and temperature compliance.

  • Monitor weather and road conditions to anticipate and address potential delays.

  • Utilize mapping tools to assist with route planning and directions.

  • Communicate effectively with customers via phone and email, ensuring excellent service.

  • Follow standard operational procedures to optimize workflow efficiency.

  • Work collaboratively with multiple offices and manage divided responsibilities.

Working conditions:

  • Working schedule: Friday-Monday 8:30 PM - 7:00 AM & Saturday 10:30 PM - 9:00 AM PST

  • Competitive Salary in USD 

  • Remote mode of work

  • 10+ business days of paid time off

  • Team building and corporate events

  • Equipment provided

  • A supportive team

Job requirements

  • Strong communication skills, with the ability to explain information clearly and professionally.

  • Bilingual abilities are a plus. (Spanish speaking)

  • Ability to take clear and concise messages.

  • Proficiency in following both written and verbal instructions.

  • Strong organizational and multitasking abilities.

  • Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.).

  • Experience with technical software is a plus.

  • General knowledge of maps, highways, and logistics is preferred.

  • Previous experience in logistics management is a plus.

  • Must have a reliable mode of transportation.

  • Availability to work weekends, as this position requires shifts on Saturday and Sunday.

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