Data Entry Specialist with logistics experience

One of our clients is seeking self-motivated Data Entry/CFS Agent (Container Freight Station Agent) who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. This individual will also provide support to internal and external customers’ needs with a proactive approach, in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
• Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
• Transfer data from bill of lading to company freight operating management system.
• Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
• Collect, safekeep, and help upkeep all relevant customer data.
• Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
• Assist customers in tracking and tracing their freight, when needed.
• Notify customers of Freight Availability, Capacity, and other Important Information.
• Will need to maintain knowledge of company services.
• Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time.
• Adhere to company policies and procedures.
• Assist Management in operational KPI reports as needed.

Working conditions:

• Working schedule: Mon - Fri 8am-5pm СST (1 hour of unpaid lunch is entitled)

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote eligibility

Requirements:

· Must be familiar with customs documents, 7512 bonds, and clearances.
· Familiar with Container Freight Stations process and procedures
· General familiarity with commercial invoices, packing lists, house bill of ladings, master bill of ladings, and all international shipping and U.S. Customs documents.
· Ability to work independently and as a team player, prioritize, and multitask.
· Documentation and accurate data entry skills
· Detail-oriented and able to work in a fast-paced environment.
· 1-2 years of industry experience preferred.
· Customer service-oriented and problem-solving skills with the ability to operate in a fast-paced, multi-tasking environment.
· Acute attention to detail with a strong ability to prioritize and execute tasks.
· Excellent written and communication skills, able to communicate with all levels, vendors, and carriers.
· General knowledge of various modes of transportation
· Strong understanding of MS Office Programs, and Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc.
· Strong verbal and written communication skills
· Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.