Customer Support Agent

This position will provide support to the Customer Service Team as a data entry specialist. Supporting the Customer Service Shipping Coordinator on daily and weekly duties. The position will report to the Director of Customer Service.

Duties & Responsibilities

• Maintaining data in ERP system daily

• Maintain weekly inventory sheet to customers

• Assisting Customer Service Shipping Coordinator with shipping items for customers

• Assisting - shipping items, packing slips, shipping innovations to the correct addresses

• Maintaining – Retainfs Database

• Ensure the sales orders are correct and reflect the correct quantity amounts, contents, and are shipping to the correct location.

• Learning the shipping coordinator position to be a back up

• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

Working conditions:

• Working schedule: Mon-Fri 7 am - 4 pm EST

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Qualifications and Key Competencies

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail

• Adaptable to various competing and frequently changing demands

• High proficiency in computer technology and systems operations

• Excellent interpersonal and organizational skills with strong attention to detail and accuracy

• Ability to work efficiently in a dynamic fast-paced environment

• Effective time management skills and the ability to meet deadlines

• Ability to handle frequent interruptions

• Excellent attendance and reliability

Requirements:

• Proficient in Microsoft Office Suite required

• ERP system support and data entry

• Experience in manufacturing and/or dietary supplements is helpful but not necessary