Customer Success Specialist

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an experienced and proactive Customer Success Specialist to join our customer success team and support high-volume business staffing needs across clients.

Key Responsibilities:

1. Interview Scheduling: Read RFQ notes to gather times from client and candidate side

a. Create Outlook calendar invite for client and cc responsible recruiter

2. Attend Client Interviews: Meet with candidate 2 minutes prior to virtual final interview to go over any last second questions

a. Facilitate introductions when client attends interview

3. Calendar Management: All final interviews will be captured on Outlook calendar, so keeping organized and up-to-date on any cancellations will be crucial.

4. Communication: Maintain clear and professional communication with candidates, hiring managers, and other stakeholders throughout the recruitment process.

5. Documentation: Report any client communication or feedback on interview immediately after.

a. Update AirTable with any relevant notes.

6. Problem Solving: Address and resolve any scheduling conflicts or issues that arise promptly and efficiently.

a. Be available to inform recruiters of any last second scheduling conflicts with client

b. Inform client (cc recruiter and Director of Recruiting) of conflicts on candidate schedule

7. Process Improvement: Continuously seek ways to improve and streamline the interview scheduling process.

8. Account Ownership: Provide continuous bidirectional feedback between the client stakeholders and employees(ASM) to maintain a high level of engagement and ASM contentment.

a. 7, 30, 60, 90 day Automated Account updates

b. Customer Success meetings to discuss account health

c. KAM partnership to facilitate discussions between ASM and client

9. Account Penetration: CSS identifies potential areas of opportunities to grow ASM count withing an account and coordinates with sales proposals, introductions, and presentations.

10. Facilitation: The CSS has visibility into the entire lifecycle of the client from prospect to RFQ to Onboarding to Client. While many departments will be involved, the CSS stays with a client to ensure all expectations are met.

11. Advocacy: Be the Voice of The Customer within the organization. Affect change to processes, technology, and outcomes that improve the customer experience and overall account growth long term.

Required Qualifications:

· Experience: Minimum of 2 years of experience in a customer support/faced role, preferably in a remote setting.

· Time Management: Excellent time management and organizational skills, with the ability to handle multiple tasks simultaneously.

· Communication: Strong written and verbal communication skills in English.

· Tech-Savvy: Proficient with virtual meeting platforms (e.g., Zoom, Microsoft Teams) and calendar management tools (e.g., Google Calendar, Outlook).

· Attention to Detail: High level of accuracy and attention to detail in all tasks.

· Adaptability: Ability to work effectively in a fast-paced, dynamic environment.

· Cultural Awareness: Understanding of cultural differences and the ability to work with diverse teams across different time zones.

Working conditions:

• Schedule: Mon-Fri 13:00-22:00 with a 1-hour break

• A supportive team

• Competitive Salary in USD

• The hybrid work mode in Lviv

• 15+ business days of paid time off

• English courses

• Equipment provided

If you’re passionate about the role where you can have a real impact on clients’ business growth and want to work in a fast-paced environment, we’d love to hear from you!