Customer Service Support

The Customer Service Support will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our Customer Service and Sales team. The position will report to the Customer Service Specialist. The position is a Full-time equivalent role, Monday-Friday, 40 hours/week.

Duties & Responsibilities
· Maintaining data in ERP system daily
· Placing orders for clients in conjunction with the account managers
· Work with warehouse personnel to schedule smaller orders
· Assisting customer service team with shipping items for customers
· Answering emails and direct call inquiries
· Taking messages – sending them via email to the appropriate person
· Assisting AM - shipping items, packing, shipping innovations to the correct addresses
· Handle sensitive information in a confidential manner
· Learning the shipping coordinator position to be a back up
· Lead and complete several projects for the customer service and sales teams
· Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner
· Provide weekly updates to the Customer Service Specialist containing all the appropriate information about the weekly communication with customers
· Other office clerical support

Working conditions:

• Working schedule: Mon - Fri 8am-5pm EST (1 hour of unpaid lunch is entitled)

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote eligibility

Qualifications and Key Competencies
· Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
· Highly resourceful team player with the ability to also be effective independently
· Adaptable to various competing and frequently changing demands
· High proficiency in computer technology and systems operations
· Excellent verbal and written communication and interpersonal skills
· Excellent interpersonal and organizational skills with strong attention to detail and accuracy
· Ability to work efficiently in a dynamic fast-paced environment
· Effective time management skills and the ability to meet deadlines
· Ability to handle frequent interruptions
· Excellent attendance and reliability

Requirements:
· Proficient in Microsoft Office Suite required
· ERP system support and data entry
· Experience in manufacturing and/or dietary supplements is helpful