Customer Service Specialist with Finance & Logistics Background

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a highly organized and detail-oriented Customer Service Specialist with a background in finance and logistics to join our team. This role requires a professional who can handle a variety of administrative, financial, and operational tasks to support our logistics operations. The ideal candidate will have experience in AR/AP and a strong understanding of logistics processes, along with excellent customer service and communication skills.

Key Responsibilities:

• Accounts Receivable/Payable (AR/AP):

  • Assist with AR/AP tasks, ensuring accurate and timely processing of payments and collections.

  • Verify and manage IC (Independent Contractor) daily and weekly settlements for accuracy before processing.

  • Send weekly settlement breakdowns to ICs for prior periods.

• Administrative & Financial Support:

  • Process TSA/STA applications and manage vehicle/driver schedules, including adding leased trucks to the insurance policy.

  • Document daily fuel card purchases and compare against estimated fuel usage, updating Google Docs.

  • Send weekly fuel purchase reports to relevant parties for fuel tax reporting.

  • Pull and post ADP hourly employee reports on Google Docs and update location-specific revenue and mileage data.

  • Audit fuel card usage weekly and handle approvals for supply orders, including Amazon.

• Social Media & Marketing:

  • Post updates on social media platforms and assist with claims project management.

  • Help employees and managers set up LinkedIn profiles.

  • Place job ads on platforms such as Indeed and Drivv and manage outreach to ICs for open contracts.

  • Build and maintain a centralized email/contact database for recruitment and on-demand needs.

• Data Management & CRM Support:

  • Handle centralized email and call responses, delegating tasks as needed or managing them directly.

  • Manage data entry and setup in CRM, enabling sales teams to focus on selling rather than administrative tasks.

• Operational Support:

  • Track and manage assets, including registration and insurance.

  • Create and maintain job responsibilities for various positions within the company.

  • Provide support for AP, billing, AR, and collections processes.

• Proven experience in accounts receivable/payable, preferably within a logistics environment.

• Background working in the US logistics.

• Strong organizational and multitasking skills with high attention to detail.

• Proficiency in Google Suite (Docs, Sheets) and CRM systems.

• Proficient in Microsoft Office and logistics software.

• Excellent communication skills, both verbal and written.

• Ability to adapt to a fast-paced environment and manage competing priorities.

• Experience in social media management and employee onboarding is a plus.

• Excellent organizational and time management skills.

• Problem-solving skills and attention to detail.

Working conditions:

Working schedule: Mon - Fri 8 am - 5 pm CST/ 15:00–00:00 Serbian time

Competitive Salary in USD

Remote mode of work

10+ business days of paid time off

Team building and corporate events

Equipment provided

A supportive team

Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.