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    Customer Service Representative (CSR)

    • Remote
      • Belgrade, Beograd, Serbia
      • Lviv, Lvivska oblast, Ukraine
      • Novi Sad, Vojvodina, Serbia
      • Nis, Nišavski okrug, Serbia
      +3 more
    • Logistics (Support)

    Customer-facing daily POC for broker customers

    Own shipment updates and internal coordination

    Direct impact on service quality and retention

    Job description

    We are seeking a customer-facing Customer Service Representative (CSR) to serve as the daily point of contact (POC) for broker customers. This role is communication-heavy and requires strong coordination between external partners and internal operations teams to ensure smooth information flow and timely updates.

    Key Responsibilities

    • Act as the primary daily point of contact for broker customers

    • Provide frequent status updates and respond to customer inquiries in a timely and professional manner

    • Relay information between external customers/brokers and internal teams

    • Coordinate and direct operational traffic to the appropriate internal departments

    • Ensure accuracy and clarity of information shared across all parties

    • Proactively follow up on open items to support operational efficiency and customer satisfaction

    • Maintain detailed records of communications and updates

    Working conditions:

    • Working schedule: 0700-1630 CST M-F with a (1) hour lunch break.

    • Competitive Salary in USD

    • Remote mode of work

    • 10+ business days of paid time off

    • Team building and corporate events

    • Equipment provided

    • A supportive team

    • Remote eligibility

    Job requirements

    Requirements

    • Strong verbal and written communication skills

    • Experience in a customer-facing or client support role preferred

    • Ability to manage multiple updates and priorities in a fast-paced environment

    • Strong organizational and coordination skills

    • Comfortable working cross-functionally with operations and internal teams

    • Customer-focused mindset with attention to detail

    Nice to Have

    • Experience working with brokers, logistics, or operations teams

    • Familiarity with CRM or ticketing systems

    or