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    Customer Service Representative

    • Remote
      • Belgrade, Beograd, Serbia
      • Belgrade, Beograd, Serbia
      • Nis, Nišavski okrug, Serbia
      • Novi Sad, Vojvodina, Serbia
      +3 more
    • Logistics (Support)

    Job description

    The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.

    Duties & Responsibilities

    • Maintaining data in ERP system daily

    • Placing orders for clients in conjunction with the account managers

    • Work with warehouse personnel to schedule smaller orders

    • Emailing weekly inventory sheet to clients

    • Assisting customer service team with shipping items for customers

    • Answering emails and direct call inquiries

    • Taking messages – sending them via email to the appropriate person

    • Assisting AM - shipping items, packing, shipping innovations to the correct addresses

    • Handle sensitive information in a confidential manner

    • Learning the shipping coordinator position to be a back up

    • Lead and complete several projects for the customer service and sales teams

    • Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

    • Assist in the maintaining a customer database with the Pre-Planner

    • Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers

    Working conditions:

    • Working schedule: Mon-Fri 8 am - 5 pm EST

    • Remote mode of work

    • 10+ business days of paid time off

    • Team building and corporate events

    • Equipment provided

    • A supportive team

    Job requirements

    Qualifications and Key Competencies

    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail

    • Highly resourceful team player with the ability to also be effective independently

    • Adaptable to various competing and frequently changing demands

    • High proficiency in computer technology and systems operations

    • Excellent verbal and written communication and interpersonal skills

    • Excellent interpersonal and organizational skills with strong attention to detail and accuracy

    • Ability to work efficiently in a dynamic fast-paced environment

    • Effective time management skills and the ability to meet deadlines

    • Ability to handle frequent interruptions

    • Excellent attendance and reliability

    Requirements:

    • Proficient in Microsoft Office Suite required

    • ERP system support and data entry

    • Experience in manufacturing and/or dietary supplements is helpful but not necessary

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