Customer Service Representative

Hey! Do you want to start in Customer Support and eventually grow into Sales?
We’re looking for someone who’s proactive, driven, and ready to deliver an amazing customer experience while learning the business inside and out.

As a Customer Support Specialist, you’ll be the first point of contact for our customers—every inbound call matters, and you’ll make sure each one is handled with care, clarity, and urgency. This is a great entry point for someone who’s passionate about communication and wants to build a path toward sales in the future.

What you’ll do:

✅ Answer every inbound call—quickly and professionally.
✅ Actively listen to understand what the customer really needs.
✅ Handle requests directly when it comes to:

• Creating new accounts

• Booking parking spots

• Updating payment methods

• Providing rates or location availability

• Answering questions about our recent Store My Truck acquisition
  ✅ For anything else—document the details and escalate fast.
  ✅ Keep a positive, customer-first attitude, even when things get busy.
  ✅ Log all calls and actions accurately.

Working conditions:

• Working schedule: 🕔 05:00 PM – 01:00 AM EST

• A supportive team

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

1. Proven experience in a customer-facing role, preferably phone-based support

2. Ability to answer and manage high volumes of calls with professionalism and urgency

3. Excellent verbal communication and active listening skills

4. Ability to multitask—document calls, search systems, and resolve issues in real time

5. Strong problem-solving mindset and the ability to work independently

6. Detail-oriented with a focus on accurate documentation and escalation when needed

7. Comfortable using basic CRM or support ticketing tools (training provided)

8. Reliable internet connection and quiet workspace (for remote roles)

9. Spanish-speaking is a plus, but not required