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    Customer Service Rep (T&T)

    • On-site
      • Belgrade, Beograd, Serbia
      • Lviv, Lvivska oblast, Ukraine
      +1 more
    • Logistics (Support)

    Office mode of work

    Job description

    The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.

    ESSENTIAL JOB FUNCTIONS

    • Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team

    • Update times and location of loads in tracking software (TMW)

    • Communicate all potential service issues to Sales and Procurement

    • Provide prompt and professional responses to customer requests for additional information through written and verbal communication

    • Act as the right hand of client’s to our customers and carriers

    Working conditions:

    • Working schedule: 7:30 AM – 4:30 PM EST, Monday–Friday

    • OFFICE mode of work (Belgrade or Lviv office)

    • 10+ business days of paid time off

    • Team building and corporate events

    • Equipment provided

    • A supportive team

    Job requirements

    1. Strong communication and interpersonal skills, including oral and written communication

    2. Excellent data integrity and problem-solving skills

    3. Organized, detail-oriented, and able to work independently

    4. Ability to build relationships with carriers

    5. Ability to function in a team-based environment

    6. Ability to manage processes, make decisions and take appropriate action

    7. Ability to be flexible in a fast-paced and changing environment

    8. PC skills including, but not limited to: MS Word, Excel, and Outlook

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