Container Freight Station (CFS) Operations Agent

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a
Container Freight Station (CFS) Operations Agent for our third-party logistics company.

The client is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be part of an experienced team and will be a key individual in providing successful solutions to our customers in a collaborative manner. Will provide support to internal and external customers’ needs with a proactive and professional approach. Coordinate and Execute recovery and delivery schedules with various parties to ensure freight is moved according to its requirements and on time.

Responsibilities:

• Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.

• Order Processing and Manifest Execution.

• Notify customers and company stations of Freight Availability, Capacity, Status, Cost and Other Important Information.

• Will need to maintain knowledge of company services to assist with customer inquiries and book orders.

• Work and Coordinate Effectively with Customer Service Team to ensure all shipment requirements are understood.

• Work and Coordinate Effectively with Dispatch Team and other parties, such as agents to ensure freight requirements are executed and on time.

• Work and Coordinate Effectively with Bond Team to process and maintain US Customs Bond Compliance.

• Coordinate with Customers, Forwarders and Shipping Lines to request and process timely freight releases and confirm any pending charges.

• Obtain pieces, weights, dimensions internally or externally, and translating that information to our transportation platform.

• Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.

• Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond Arrivals, etc.

• Adhere to company policies and procedures.

• Strong understanding of all MS Office Programs, freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, US Customs ACE Platform etc.

• Advanced level of English

• Strong verbal, written communication and phone skills.

• Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.

• Must have the ability to work in a fast-paced environment.

• Type 30+ WPM preferred.

Working conditions:
- Work schedule: Mon-Fri 0800 – 1700 Arizona Time

• Competitive Salary in USD

• Remote/hybrid/office mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team