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Carrier Sales Rep (Warsaw only)

On-site
  • Warsaw, Mazowieckie, Poland
Logistics

Job description

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for the Carrier Sales Representative. In this role, you’ll work directly with the core and lifeblood of company business - their carriers and drivers to help them most effectively pick up and move freight-critical goods and commodities that they all rely on every day. This role is heavily focused on building strong, trusting relationships through customer service, strong negotiation, and problem-solving skills.


Responsibilities: 

  • Act as the primary point of contact and face of Transfix for our carriers
  • Source, develop, and manage a high volume of relationships with carriers, engaging anywhere from 90-130+ carriers daily
  • Manage multiple tasks simultaneously, engaging in hundreds of fast-paced transactions per day while still keeping an eye toward stellar customer service and relationship-building
  • Develop long-standing, trusting relationships with carriers to increase freight volume (and over time, lessen carrier volume)
  • Coach and train new carriers and drivers on how to best use the Transfix platform to help them improve their performance and increase their productivity and profits
  • Collaborate with key carriers to help them grow their businesses with Transfix, ensuring that they are maximizing our products, services, and offerings to their full potential
  • Utilize keen negotiation skills to ensure we’re moving freight at the optimal cost for our carriers, while also being able to handle challenging situations such as pushback, rejection, and other various customer service-related challenges
  • Partner with our customer experience team to manage issue escalations that come with the day-to-day moving of freight, understanding what issues require escalation and routing to the appropriate parties as needed
  • Be expected to work up to four weekends per year (in exchange, you’ll of course receive weekdays off around those days to ensure a 5 day work week!)


Working conditions:

  • Work schedule: Mon-Fr 08:00 am – 05:00 pm EST
  • Competitive Salary in USD
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
  • A supportive team

Job requirements

  • How You Know this Role is For You:
    • You have 1+ year of experience in account management, sales, or customer support and experience in managing team
    • You are comfortable dealing with regular situational ambiguity
    • You love working with people and building meaningful relationships
    • At the same time, you’re a strong critical, analytical thinker, and love solving complex problems
    • You possess excellent interpersonal and negotiation skills that you use to collaborate across a wide variety of partners & stakeholders at all levels
    • You are organized, and manage your time efficiently. You are at your best when you’re juggling multiple priorities at once
    • You understand the principles of strong customer service, and know that active listening and asking the right questions is just as important has having the answers
    • You are most happy when going above and beyond for a customer, and when things go wrong, enjoy the challenge of diffusing tough situations
    • You are resilient and are always seeking constructive feedback; you are driven to learn and grow every single day

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