Business Analyst

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Our client is a leading manufacturer of high-quality dietary supplements, committed to excellence at every stage of production. We prioritize quality, efficiency, and strong supplier relationships to ensure we deliver top-tier products. Our success is built on collaboration—with employees, customers, and industry partners—to stay ahead of market trends while maintaining competitive pricing and supply chain reliability.

The Business Analyst drives continuous improvement across the quote-to-order process by measuring performance against established benchmarks and identifying opportunities to enhance pricing accuracy and operational efficiency. This role transforms data into actionable insights, comparing quoted assumptions against actual production outcomes to refine cost models and improve margin realization.

Key Responsibilities

•Monitor and report on quote operations KPIs including cycle time, win rate, quote accuracy, and margin variance across customer segments and product categories

•Analyze quote-to-actual variances by comparing quoted costs and margins against realized performance on all orders

•Identify systematic pricing variances and root causes, recommending adjustments to cost models, labor standards, or overhead allocations

•Track SLA compliance across functional areas and produce weekly performance dashboards for leadership review

•Develop and maintain variance thresholds that trigger pricing model reviews or escalation to revenue management

•Conduct periodic analysis of lost quotes to identify competitive positioning gaps or pricing optimization opportunities

•Partner with manufacturing and procurement to validate cost assumptions and update standard rates based on actual performance

• Prepare monthly and quarterly business reviews highlighting trends, improvement initiatives, and financial impact of process changes

•Support AI pricing model refinement by providing feedback on recommendation accuracy and identifying training data improvements

Working conditions:
Work schedule: Mon-Fri 8 am - 5 pm EST

• Competitive Salary in USD

• Office mode of work in Belgrade, Serbia

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team