After-Hours T&T Representative

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an After-Hours T&T Representative for our third-party logistics company.

Responsibilities:

1. Monitor real-time shipment status using tracking systems and carrier networks

2. Proactively identify potential delays or disruptions in the supply chain

3. Contact carriers, drivers, and facilities to obtain status updates

4. Communicate delays and issues to relevant stakeholders

5. Document all tracking activities and maintain detailed records

6. Implement contingency plans when shipments are at risk

7. Coordinate with international partners across different time zones

8. Manage escalations and critical situations independently

Working conditions:

• Working schedule:

  1st shift: 4:30 PM-12:30 AM EST

  2nd shift: 11:30 PM- 7:30 AM EST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote eligibility

Requirements:

• 1+ years of experience in logistics, transportation, or customer service

• Upper-Intermediate Level of English is a MUST

• Experience with transportation management systems (TMS)

• Proficient computer skills and ability to learn multiple tracking systems

• Strong problem-solving and decision-making abilities

• Excellent written and verbal communication skills

• Ability to work independently with minimal supervision

• Strong attention to detail and organizational skills