Account Specialist

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Our client is a U.S.-based freight brokerage company focused on providing truckload transportation solutions, with strong expertise in dry van freight and spot market operations. They operate in a fast-paced, high-volume environment, working with a wide network of carriers to ensure reliable capacity and competitive pricing while maintaining a strong focus on service and efficiency.

Position Overview:

We are looking for a highly organized and proactive Account Specialist to support weekend freight operations, customer communication, and shipment visibility across a fast-paced transportation environment.

This role is critical in ensuring freight continues moving smoothly outside of standard weekday operations. You will act as a key operational support partner responsible for load booking, shipment tracking, customer updates, and escalating urgent issues to Account Managers when needed.

The ideal candidate is detail-oriented, responsive, calm under pressure, and comfortable managing multiple shipments and customer communications simultaneously.

This is not a sales role - this is an operations and customer support-focused logistics position requiring strong communication, urgency, and accountability.

ROLE IN ONE LINE:

A logistics operations professional responsible for weekend load booking, shipment tracking, customer communication, and escalation support to ensure smooth freight execution and customer visibility.

Key Responsibilities:

1. Book and update loads accurately within internal systems and TMS platforms

2. Track active shipments and monitor load progress throughout transit

3. Provide proactive shipment updates to customers and internal stakeholders

4. Follow up with carriers regarding:

   • Pickup status

   • Delivery status

   • Delays

   • ETA changes

   • Operational issues

5. Escalate service risks, delays, and urgent customer needs to Account Managers when necessary

6. Support weekend freight coverage and operational continuity on Saturdays and Sundays

7. Maintain clear communication between customers, carriers, and internal operations teams

8. Ensure all shipment details and operational notes are updated accurately in the system

9. Assist with issue resolution and customer follow-up during active shipment disruptions

10. Help maintain high customer service standards and shipment visibility during weekend operations

1. Previous experience in logistics, transportation, freight brokerage, dispatch, tracking, or customer operations preferred

2. Strong organizational and multitasking skills

3. Ability to manage high-volume communication and operational updates

4. Professional written and verbal English communication skills

5. Comfortable working in a fast-paced logistics environment

6. Strong attention to detail and follow-through

7. Ability to remain calm and solution-oriented during operational issues

8. Experience working with TMS systems, load boards, or shipment tracking tools is a plus

9. Comfortable communicating with carriers, drivers, and customers throughout the day

10. Weekend availability required (Saturday & Sunday coverage)

The strongest Account Specialists:

• Stay ahead of issues before customers ask for updates

• Communicate proactively and clearly

• Keep shipments highly organized and visible at all times

• Handle pressure calmly during service disruptions

• Follow through on every task without losing details

• Escalate operational risks quickly and appropriately

• Build trust through responsiveness and reliability

• Understand that strong customer communication directly impacts retention and service quality

Working conditions:

• Working schedule: Thu – Mon, 8:00 AM – 5:00 PM EST (Working days: Thursday, Friday, Saturday, Sunday, Monday)

• Work mode - hybrid/remote

• Competitive Salary in USD

• 10+ business days of paid time off

• Equipment provided

• A supportive team

• Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.