Account Manager

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an Account Manager, for one of our clients. The Account Manager is responsible for identifying and generating new sales within Loadsmart’s existing install base and new customers. They are tasked with establishing business-owner relationships, understanding business needs, onboarding, enabling and educating customers; and, developing end-to-end account plans and strategies to expand Loadsmart’s penetration within existing and new accounts.

Account Manager will manage a customer portfolio, working with each account to build a strong and long-lasting customer relationship as they onboard, educate and enable, grow, renew and cross-sell our flagship product stack.. They will be directly responsible for monitoring your customers’ life cycle and actively contribute to building and strengthening the customer’s journey focusing on delivery of the best possible experience.

Key Responsibilities:

• Own full-cycle post-sales activities, including onboarding, enablement, adoption, product demonstrations, renewals, and ongoing account management

• Identify and leverage opportunities that help customers achieve better outcomes while informing product evolution and improvements

• Develop and deliver comprehensive business plans aligned to customer priorities and challenges, using value justification, benchmarking, and ROI analysis to support decision-making and drive revenue growth

• Serve as the primary point of contact to identify, prioritize, pursue, and close expansion opportunities across new and existing client’s customers

• Build strong, trusted relationships by deeply understanding customer needs, use cases, and purchasing rationale to ensure successful product adoption and long-term value realization

• Maintain a strong understanding of each account’s strategic growth plans, technology roadmap, and competitive landscape by reviewing public information such as executive announcements, earnings reports, and press releases

• Drive upsell and cross-sell initiatives for customers who would benefit from additional products or services

• Lead SaaS renewal negotiations, including pricing, terms, and contract amendments

• Coordinate cross-functionally to resolve account issues related to billing, support, product, and other internal teams

• Conduct customer interviews and surveys in alignment with established feedback-gathering processes

• Continuously build deep product expertise to serve as a subject matter expert on system functionality and capabilities

• 3+ years of experience in the warehouse or logistics industry

• Proven track record in a customer-facing role

• Experience in SaaS sales or account management (3+ years)

• Languages: English, French, German or Italian

• Strong written and verbal communication skills to effectively understand and manage customer expectations

• Customer-oriented mindset with a genuine interest in customers’ businesses, needs, and priorities

• Strong problem-solving skills with the ability to define and deliver technical solutions that drive customer satisfaction and business results

• High interpersonal intelligence, including the ability to read between the lines and ask difficult or uncomfortable questions when needed

• Ability to influence by mapping customer stakeholders and navigating internal decision-making dynamics

• Strong data analysis skills with the ability to interpret data and generate actionable insights

• Results-oriented mindset with the ability to stay focused on outcomes despite obstacles

• High technical aptitude and strong overall understanding of technology

• Experience with CRM tools is a plus, preferably Salesforce

Working conditions:

• Work schedule: 8 am - 5 pm CST

• A supportive team

• Competitive Salary in USD 

• Remote eligibility

• 10+ business days of paid time off

• Equipment provided